bi88 Privacy Policy
— Your Data, Protected

Section 1

Information We Collect

bi88 collects personal data from you through multiple channels: directly when you register and use your account, automatically when you interact with the platform, and from third-party partners involved in payment processing and identity verification. The categories of data we collect are described in detail below.

You are not required to provide all categories of data to access the bi88 platform; however, failure to provide certain mandatory data — such as registration details, KYC documents, or payment information — will prevent you from fully using specific features, including depositing, withdrawing, and claiming bonuses. bi88 will always clearly indicate which data fields are mandatory at the point of collection.

Section 2

How We Use Your Data

bi88 processes your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected, and we do not subject your data to automated decision-making that produces significant legal effects without human review. The following list covers the primary purposes for which bi88 processes player data.

• Account Management: To create, maintain, and administer your bi88 account, including processing login authentication, updating your profile, and managing account settings and preferences.
• Identity Verification (KYC): To verify your age (18+), identity, and ownership of payment methods in compliance with responsible gambling requirements and applicable regulations.
• Payment Processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to process withdrawal requests to your verified payment methods.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer titles, crash games, and all other bi88 platform features.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct that threatens platform integrity.
• Responsible Gaming Compliance: To honour self-exclusion requests, enforce deposit limits, monitor for problem gambling patterns, and provide appropriate interventions in line with our Responsible Gaming policy.
• Customer Support: To respond to your queries, process complaints, and maintain records of support interactions for quality assurance and audit purposes.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS — but only where you have given explicit consent. You may withdraw marketing consent at any time.
• Platform Improvement: To analyse aggregated usage patterns, optimise game performance, and improve the overall user experience for Bangladeshi players.
• Legal Obligations: To retain records as required by applicable financial crime regulations, respond to lawful data access requests from authorities, and fulfil any other legal obligations binding on bi88.

Section 3

Data Sharing & Disclosure

bi88 does not sell your personal data to any third party. We share your data only with the specific categories of partners and authorities described below, and only to the extent necessary to fulfil the stated purpose. All third parties who receive bi88 player data are bound by strict data processing agreements and are prohibited from using the data for any purpose other than the one for which it was disclosed.

bi88 does not transfer your personal data to recipients outside the necessary service delivery chain described above. In the event that bi88's business is acquired, merged with, or transferred to another entity, player data would form part of the transferred assets, and the acquiring entity would be required to honour the commitments made in this Privacy Policy. bi88 would notify affected players of any such change via email prior to their data being subject to a different privacy policy.

Section 4

Cookies & Tracking Technologies

bi88 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, to detect fraudulent or suspicious activity, and to analyse how players navigate and interact with the site. A cookie is a small text file placed on your device by the bi88 platform when you visit. Cookies cannot execute code or deliver viruses and do not access any other data stored on your device beyond what was placed there by bi88.

You may control non-essential cookies through your browser's built-in privacy settings. Disabling strictly necessary cookies may impair your ability to log in and use the bi88 platform. bi88 does not use third-party advertising or retargeting cookies that track your activity across other websites for ad-targeting purposes.

Section 5

Data Retention

bi88 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The retention periods below represent bi88's standard data retention schedule. Where a legal obligation requires retention beyond these periods, bi88 will retain data for the legally mandated duration and will delete it promptly once that obligation has been satisfied.

• Active Account Data: Retained for the full duration of your account's active status and for a minimum of 5 years following account closure, in line with standard financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years from the date of verification, or from the date of account closure, whichever is later.
• Transaction Records: All deposit and withdrawal records, including bKash, Nagad, and bank transfer confirmations, are retained for a minimum of 5 years to comply with financial record obligations.
• Gaming Activity Logs: Game session data, bet history, and bonus usage records are retained for 3 years following account closure to support dispute resolution and audit processes.
• Support Communications: Live chat transcripts and support email records are retained for 2 years from the date of the interaction, for quality assurance and dispute escalation purposes.
• Self-Exclusion Records: Records of any self-exclusion request or responsible gaming intervention are retained for a minimum of 7 years to prevent reactivation during an exclusion period and to support player protection monitoring.
• Marketing Consent Records: Records of your marketing opt-in or opt-out choices are retained for as long as is necessary to demonstrate compliance with consent obligations, and for 2 years following the withdrawal of consent.

Upon expiry of the applicable retention period, bi88 securely destroys or anonymises the relevant data so that it can no longer be associated with you as an individual. Anonymised, aggregated data (such as statistical reports on platform usage) may be retained indefinitely as it no longer constitutes personal data.

Section 6

Data Security

bi88 implements a layered approach to data security, combining technical controls, organisational procedures, and staff training to protect your personal data against unauthorised access, accidental loss, unlawful destruction, or disclosure. While no platform can guarantee absolute security, bi88 takes every reasonable measure to maintain the integrity and confidentiality of your data at all times.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, bi88 will notify you without undue delay via your registered email address, providing a clear description of the nature of the breach, the data categories affected, the likely consequences, and the measures bi88 has taken or intends to take to address it.

Section 7

Your Privacy Rights

As a bi88 player, you have a number of rights in relation to the personal data we hold about you. bi88 is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact the bi88 privacy team at the email address provided in Section 11 of this policy. We will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of the personal data bi88 holds about you, together with information about how that data is processed, who it is shared with, and how long it is retained.
• Right to Rectification: If any of the personal data bi88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: You may request that bi88 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and consent was the processing basis), or where the data has been unlawfully processed. This right is subject to bi88's legal obligations to retain certain data categories.
• Right to Restrict Processing: In certain circumstances — such as while a dispute about data accuracy is being resolved — you may request that bi88 restrict the active processing of your personal data without deleting it.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you may request that bi88 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to bi88's processing of your personal data where that processing is based on legitimate interests, including profiling for fraud detection. bi88 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where bi88 processes your data based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Section 8

Third-Party Services

The bi88 platform integrates with a number of third-party services that are essential to delivering a complete online casino and sports betting experience to Bangladeshi players. Each of these third-party integrations involves some degree of data exchange, which is described below. bi88 requires all third-party service providers to maintain data protection standards consistent with those set out in this Privacy Policy.

Game content on bi88 is delivered by licensed software providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. When you launch a game, a secure session is established between your device and the game provider's servers. These providers receive pseudonymised session identifiers and game-specific data; they do not receive your full name, national ID, or payment details.

Sports betting odds and market data on bi88 are supplied by third-party sports data providers. These providers do not receive any personal data about you; they supply market data to bi88 which is then rendered within the platform. Your betting selections and wager amounts are recorded by bi88's own systems and are not transmitted to sports data providers.

bi88 may use third-party analytics services to analyse aggregated, anonymised usage data for the purpose of improving platform performance. These analytics services do not receive individually identifiable data and cannot link analytics records back to a specific bi88 account.

Section 9

Children & Minors

bi88 is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data from any individual under the age of 18. Access to the bi88 platform, including account registration, deposits, betting, and gaming, is prohibited for persons under 18 years of age.

As part of our KYC (Know Your Customer) process, all bi88 players are required to submit valid government-issued identity documentation confirming that they are 18 years of age or older before they can make deposits, place bets, or withdraw funds. Any account where the player is subsequently found to be under 18 will be immediately suspended, all funds will be frozen pending investigation, and the account will be permanently closed.

If you are a parent or guardian and believe that a minor in your care has registered or is using a bi88 account, please contact our support team immediately at [email protected]. bi88 will investigate the matter urgently and take all appropriate steps, including account closure and, where applicable, the return of any deposited funds to the verified payment source.

bi88 encourages parents and guardians of young people in Bangladesh to make use of freely available parental control tools and internet filtering software to prevent access to online gambling platforms. We also recommend visiting the Responsible Gaming page for further guidance on protecting vulnerable individuals.

Section 10

Policy Updates

bi88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable regulations, or platform features. When we make material changes to this policy, we will notify all registered players via the email address associated with their bi88 account at least 14 days before the changes take effect.

The updated policy will also be published on this page with a revised effective date clearly displayed at the top of the document. For non-material changes — such as minor clarifications of existing practices, typographical corrections, or formatting updates — bi88 may update the policy without issuing individual notifications, though the revised effective date will always be updated to reflect the most recent revision.

Your continued use of the bi88 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a material change to this policy, you have the right to close your account before the change takes effect. Account closure requests should be submitted to the bi88 support team.

Section 11

Contact Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 7, want to report a potential data security concern, or need to raise a data-related complaint, please contact the bi88 privacy team using the details below. All privacy-related correspondence is handled separately from general customer support and is treated with the highest level of confidentiality.

When submitting a privacy request by email, please include your registered bi88 username, the email address associated with your account, a clear description of your request or concern, and any relevant supporting information. This helps our privacy team locate your records quickly and respond accurately. bi88 may need to verify your identity before processing certain requests — particularly access, erasure, and portability requests — to ensure we do not disclose or delete data belonging to a different account holder.