bi88 Frequently Asked Questions

bi88 requires a valid government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You will also need to submit a selfie holding your ID document and, in some cases, proof of address such as a recent utility bill or bank statement. KYC is required before your first withdrawal and for high-value deposits.

Standard KYC verification on bi88 is completed within 24 hours on business days. In most cases, document review is completed in under 4 hours during peak staffing hours. You will receive an email and in-platform notification confirming approval or requesting additional documents. Submitting clear, well-lit photos of your NID or passport significantly speeds up the process.

To reset your bi88 password, click the 'Forgot Password' link on the login page and enter the mobile number or email address registered to your account. bi88 will send a one-time reset code to your registered contact. Enter the code, set a new strong password (minimum 8 characters, including letters and numbers), and log in. If you no longer have access to your registered contact, email [email protected] for manual account recovery.

No. bi88's Terms and Conditions strictly prohibit more than one account per player. Each individual is allowed a single registered account on bi88. Duplicate accounts are detected during KYC and payment verification, and any accounts found to be duplicates will be suspended, with bonuses forfeited. If you have difficulty accessing your existing account, contact bi88 support rather than creating a new one.

To deposit via bKash on bi88, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, confirm the bi88 merchant number displayed, and complete the payment using your bKash app or USSD menu (*247#). Enter your bKash PIN and confirm. The transaction reference number should be submitted in the bi88 deposit form to confirm the payment. Funds typically appear in your bi88 account within 5 minutes.

bKash deposits on bi88 are processed in real time and typically appear in your account balance within 1 to 5 minutes of completing the transaction. During peak hours or brief network delays, processing can take up to 15 minutes. If your deposit has not been credited after 30 minutes, contact bi88 live support with your bKash transaction ID and the exact deposit amount for manual verification.

The minimum deposit amount on bi88 is ৳200 for mobile payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks, the minimum deposit is ৳500. There is no maximum deposit limit by default, though very large deposits may trigger an additional verification step as part of bi88's anti-fraud procedures.

To withdraw to Nagad from bi88, navigate to the Withdrawal section of your account, select Nagad as the payment method, and enter your Nagad mobile number and the withdrawal amount. Ensure your KYC verification is complete and that your Nagad number matches the one registered on your bi88 account. Withdrawal requests are reviewed and processed by bi88 within 1 to 4 hours on normal business days. The funds will arrive directly in your Nagad wallet.

The minimum withdrawal amount on bi88 is ৳500 for all payment methods, including bKash, Nagad, Rocket, and bank transfer. Withdrawals below this threshold cannot be processed. There is a daily withdrawal limit that varies depending on your account verification level — standard verified accounts can withdraw up to ৳50,000 per day, while fully verified premium accounts may request higher limits by contacting support.

bi88 does not charge any platform-side fees for deposits or withdrawals. You can deposit and withdraw without deductions from the bi88 platform. However, your payment provider — bKash, Nagad, Rocket, your bank — may apply their own standard transaction charges independently of bi88. Check your payment provider's fee schedule for current rates. bi88 has no control over third-party payment provider fees.

Most bi88 withdrawal requests are processed within 1 to 4 hours during standard business hours (9 AM to 10 PM BST). Withdrawals submitted outside these hours or on public holidays may take up to 24 hours. Bank transfers can take 1 to 2 additional business days depending on the receiving bank's settlement schedule. Mobile wallet withdrawals to bKash and Nagad are generally the fastest option.

To place a cricket bet on bi88, log in and navigate to the Sports Betting section, then select Cricket. You will see a list of upcoming matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Click on a match to view available markets — match winner, top batsman, total runs, and more. Select your market, enter your stake amount, and confirm the bet slip. Live in-play betting is also available for ongoing matches.

bi88 covers a wide range of cricket competitions for Bangladeshi bettors, including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, Asia Cup, and all Bangladesh Tigers Test, ODI, and T20 international series. Other major domestic T20 leagues from Pakistan (PSL), Australia (BBL), England (The Hundred), and the Caribbean (CPL) are also available on the bi88 cricket betting section.

Yes. bi88 is fully optimised for mobile browsers on both Android and iOS devices. You can play all casino games — slots, live dealer tables, crash games, and card games — directly through your mobile browser without downloading a separate app. The bi88 mobile experience is designed to load quickly even on standard 4G connections, which is important for players across Dhaka, Chittagong, Sylhet, and other parts of Bangladesh.

RTP varies by game and game provider on bi88. Most slot games available on the bi88 platform have an RTP between 94% and 97%, which is industry-standard and comparable to other licensed online casinos. High-RTP slots from providers such as Pragmatic Play, NetEnt, and Microgaming typically publish their certified RTP figures in the game information panel. bi88 only hosts games from certified providers that use independently audited random number generators (RNGs).

All games on bi88 are supplied by established international game providers — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, and Microgaming — whose RNG systems are independently tested and certified for fairness. bi88 does not develop its own games and has no ability to alter the outcome of any game round. Certified RNG testing ensures that each spin, card deal, or dice roll is genuinely random and independent of previous results.

bi88 offers a welcome bonus to new players upon their first deposit. The exact bonus percentage and maximum bonus amount are displayed on the bi88 promotions page and may change periodically. Typically, new players receive a deposit match bonus credited to their account after the first qualifying deposit is made. Check the current promotions section on the bi88 platform for the most up-to-date offer, terms, and minimum deposit threshold.

Wagering requirements on bi88 bonuses define how many times you must bet the bonus amount (or bonus plus deposit amount) before the bonus funds become withdrawable as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable funds. Specific wagering requirements, eligible games, and expiry dates are listed in the terms of each bi88 promotion.

Yes. bi88 runs ongoing promotions for existing players in Bangladesh, including free spins on selected slot titles, cashback offers on sports betting losses, and reload deposit bonuses. The availability and value of these promotions vary by week and season — for example, bi88 often runs enhanced cricket betting promotions during the BPL and IPL seasons. Check the Promotions section of your bi88 account regularly for the latest offers you are eligible for.

The bi88 welcome bonus is a one-time offer available exclusively to new players on their first deposit and cannot be claimed again. However, bi88 offers a range of ongoing reload bonuses, weekly cashback deals, and seasonal promotions that existing players can claim repeatedly, subject to the individual terms of each offer. Each promotion specifies its own eligibility rules, claim frequency, and qualifying deposit amounts clearly in its terms.

A bi88 bonus may be cancelled or forfeited for several reasons: making a withdrawal before completing the wagering requirement, breaching the bonus terms (such as playing excluded games), operating more than one account, or being identified as a duplicate account. Bonuses are also automatically forfeited if the wagering requirement is not completed before the promotion's expiry date. Always read the full bonus terms before opting in to avoid unintentional forfeiture.

bi88 uses industry-standard SSL (Secure Socket Layer) encryption across the entire platform to protect all player data and financial transactions. Your account details, payment information, and personal data are transmitted securely and stored in encrypted form. bi88 also applies two-factor authentication (2FA) options, regular security audits, and strict anti-fraud monitoring to ensure the platform remains safe for all Bangladeshi players.

bi88 operates as an international online casino and sports betting platform accessible to players in Bangladesh. The platform uses SSL encryption and follows responsible gaming standards including age verification and self-exclusion tools. bi88 does not make specific claims about local regulatory approval and recommends that players review their own local laws before using any online gambling platform. Playing on bi88 is the individual player's responsibility.

bi88 protects player data using 256-bit SSL encryption for all data in transit and encrypted storage for data at rest. bi88 does not store full payment card numbers on its servers — payment processing is handled by certified payment partners. Player data is never sold to third parties. You can review the full details of how bi88 collects, uses, and protects your personal information in the bi88 Privacy Policy.

The minimum age to register and play on bi88 is 18 years old. This requirement is strictly enforced through KYC age verification before any withdrawal or high-value deposit is processed. Any account discovered to belong to a player under 18 will be immediately closed, and any funds deposited will be returned. bi88 is committed to preventing underage gambling across Bangladesh.

To self-exclude from bi88, log in to your account, go to Account Settings, and select the Responsible Gaming section. Choose the Self-Exclusion option and select your preferred exclusion duration — 6 months, 12 months, 3 years, or permanent. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. If you cannot log in, email [email protected] with the subject line 'Urgent Self-Exclusion Request' and the bi88 team will process it manually within 24 hours.